Privacy Policy

This Privacy Policy explains how Anna Borysova collects, uses and protects personal data when you visit or make a purchase through this website.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection legislation.

1. Data Controller

The data controller responsible for personal data processed through this website is:
Anna Borysova
Norway
Email: anna.borysova16@gmail.com

2. Personal Data We May Collect

Depending on how you use the website, we may collect the following information:

• name;
• email address;
• telephone number;
• billing and delivery address;
• order and purchase information;
• information you provide when contacting us;
• information relating to returns, refunds or customer service requests;
• technical information about your device and website usage where applicable.

We only collect information that is relevant for the purposes described in this Privacy Policy.

3. How We Use Personal Data

Personal data may be used to:

• process and fulfil orders;
• arrange delivery or local pickup;
• process payments;
• communicate with customers about orders;
• respond to enquiries;
• handle returns, refunds and complaints;
• provide customer support;
• maintain records required by law;
• improve the website and its functionality;
• prevent fraud, misuse and security incidents;
• comply with legal and regulatory obligations.

4. Legal Basis for Processing

Depending on the purpose, personal data may be processed on the following legal bases:
Performance of a contract — for example, processing an order, arranging delivery and communicating with you about your purchase.
Legal obligation — where personal data must be retained or processed to comply with accounting, tax or other legal requirements.
Legitimate interests — for example, maintaining website security, preventing fraud and improving our services, where our interests are not overridden by your fundamental rights.
Consent — where consent is required, for example for certain optional marketing or analytics cookies.
You may withdraw consent at any time where processing is based on consent.
5. Payment Information
Payments are processed through third-party payment providers available through the website checkout.
Depending on the payment method selected, these providers may include Stripe, MobilePay, Klarna, Apple Pay or other payment services.
Anna Borysova does not have access to or store full payment card details.
Payment providers process personal data according to their own privacy policies and applicable data protection requirements.

6. Delivery

When an order is shipped, relevant information such as the customer's name, address, telephone number and/or email address may be shared with the selected delivery provider where necessary to fulfil the order.
Only information necessary for delivery is shared.

7. Website Platform

This website is created and hosted using Tilda.
Tilda may process certain technical information and personal data necessary for hosting, security, website functionality and other services provided by the platform.

8. Cookies and Similar Technologies

This website may use cookies and similar technologies that are necessary for the operation and security of the website.
Where optional analytics, advertising or marketing cookies are used, these will be handled in accordance with applicable consent requirements.
You may control or withdraw optional cookie consent through the cookie settings provided on the website, where available.

9. Analytics and Google Services

The website may use Google services such as Google Search Console, Google Analytics and Google advertising/merchant services to understand website performance, improve the website and promote products.
Where these services involve the processing of personal data or non-essential cookies, the processing will be carried out in accordance with applicable privacy and consent requirements.

10. Marketing Communications

We will only send direct electronic marketing where there is a lawful basis to do so.
Where consent is required, you may withdraw your consent at any time.
You may also contact us to request that marketing communications stop.

11. How Long We Keep Personal Data

Personal data is retained only for as long as necessary for the purposes for which it was collected.
Information relating to purchases may need to be retained for longer where required by Norwegian accounting, tax or other legal requirements.
When personal data is no longer required, it will be deleted or securely anonymised where appropriate.

12. Sharing Personal Data

Personal data may be shared with trusted service providers where necessary to operate the website and fulfil orders.
These may include:

• website and hosting providers;
• payment providers;
• delivery and shipping providers;
• accounting and bookkeeping services;
• analytics and advertising service providers;
• technical service providers.

We do not sell personal data to third parties.
Where third-party providers process personal data on our behalf, appropriate contractual and legal safeguards will be used where required.

13. International Data Transfers

Some service providers used by the website may process personal data outside Norway or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards will be used where required under applicable data protection law.

14. Your Rights

Depending on the circumstances and applicable law, you have rights including:

• the right to request access to your personal data;
• the right to request correction of inaccurate information;
• the right to request deletion of personal data;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent.

To exercise your rights, please contact:
Email: anna.borysova16@gmail.com

15. Complaints

If you believe that your personal data has been processed unlawfully, you may contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

16. Security

Reasonable technical and organisational measures are used to protect personal data against unauthorised access, loss, misuse or disclosure.
However, no online service can guarantee absolute security.

17. Children

This website is not intended specifically for children.
We do not knowingly collect personal data from children for marketing purposes.

18. Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes in our services, technology or applicable legislation.
The latest version will always be published on this page.

19. Contact

If you have any questions about this Privacy Policy or the way your personal data is processed, please contact:
Anna Borysova
Norway
Email: anna.borysova16@gmail.com